Contact Center

How Do You Define Customer Satisfaction?

Customer experience, customer satisfaction, customer management. All of these carry a number of definitions of customer satisfaction.

Part 5 of 5: Delivering the Best Customer Service is key to your SMB's Success

Delivering the Best Customer Service is more important today than ever before.

What do customers want today?

Today’s consumers have so many choices available to them, the businesses that fail to deliver on great experiences could end up losing them.

The key to winning and keeping customers

The #1 key to attracting and keeping customers is providing the Best Customer Experience

Why Omni-Channel Contact Centers are so Necessary in Today’s Customer Experience World

The key to meeting your customers on their channel of choice is having the right technology..

Top 10 Reasons to work with a Technology Advisor

Get expert business technology advice to help save money, improve customer loyalty, enhance employee productivity and drive business...

8x8 Virtual Contact Center: Your Contact Center in the Cloud

When you’re easy to do business with, your business succeeds. The 8x8 Virtual Contact Center is a complete contact center solution that...

The Power of Text Messaging for Today's Businesses and Organizations

Connect, engage and develop relationships that will lead to improved customer satisfaction and loyalty. Most Businesses or Organizations...

Is Customer Service Important to Your Business?

That’s a trick question, customer service is important to every organization that exists. Those customers can be clients that buy from...