Improve customer service
and decrease talk time.
Provide your agents with the resources that will allow them to obtain the information they need to answer questions quickly. Providing top notch customer service is sure to boost your customer service rating to five stars.
Time is Money
and timely service.
Naturally, when customers contact your call center, they expect timely response and resolution. With the right tools you can deliver a higher level of service to more customers.
Happy customers are
good for business.
Flexible and agile to
meet customer needs.
CCaaS (Contact Center as a Service) solutions have advanced networks and secure infrastructure. CCaaS solutions seemlessly integrate to your existing infrastructure and are more resilient than most organizations can afford in their own infrastructure.
Talk to customers the way they want to talk to you.
Meeting customers on their channel of communication is key to providing an exceptional customer experience. Whether they want to communicate by voice, fax, web, email, chat or social media channels.
Customers demand it. You'll love it.
10 reasons a Cloud Contact Center is good for business
Omni channel support — talk to your customers the way they want to talk to you: Voice, Text, Email, Chat, Fax, Video, Social Media
Fast deployment of new capabilities
Automate functions with integrated voice response
Assign agents to channels that better match their skills
Fielding the new “connected agent” - i.e. remote agent
Superior disaster recovery and business continuity
Ability to rapidly add or delete agents based on business needs (seasonality)
Strong security and compliance
Integrate with CRM and other apps to improve customer service and decrease talk time
Capabilities can be added to your new Cloud telephone system or will integrate with your existing telephone system(s). One contact center can integrate with all the systems you have and even support stand alone remote agents that are not connected to any of your systems.