Improving Business Communications
Powerful Business-Critical Phone Features
We choose to partner with Vonage, because they offer powerful features that deliver value by giving you the right balance of flexibility and control, so you can work smarter every day
Why thousands of businesses are choosing
Vonage Business Cloud?
Save 36% compared to traditional phone bills
Top Conferencing Tools
Work from virtually anywhere with the Vonage mobile app
U.S.-based service reps are available anytime
VonageReach: A simple marketing automation platform for customized communications.
One omnichannel communications platform for all. Develop automated, customized drip campaigns to send personalized messages at every stage of the sales cycle via text, email, voice or social media.
Create amazing experiences that convert. Get better leads, shorten sales cycles and close more deals with highly relevant offers and communications: our platform’s SMS campaigns boast a 90% open rate and a conversion rate of 45%.
Work smarter, not harder. Features like Smart Targeting allow you to segment audiences based on buying behaviors, demographics, or location to communicate at exactly the right time, with the right message, in the right way.
Optimize your customer intelligence with CRM integration: "You’ll have them at “hello.”
Empower your agents to personalize your omnichannel customer service. Seamless customer relationship management (CRM) integrations increase agent efficiency and independence by delivering a real-time 360-degree view of the customer. Increased efficiency over time decreases costs and also eliminate the costs of custom integrations.
Simple, reliable, scalable: Wow your customers with Vonage CX Cloud Express Contact Center
An add-on offering—exclusive to Vonage Business Cloud—designed specifically for the unified communications and contact-center needs of mid-market businesses, Vonage CX Cloud Express is a single-platform, CRM-integrated solution that delivers great experiences for customers and agents, reduces costs and IT complexity, and more.
With web-based administration, you can manage and monitor Vonage CX Cloud Express through your web browser. Optimize skills management, schedule IVR, build call flows graphically, change permissions for agents, supervisors, and groups, and more.
Vonage CX Cloud Express's customizable reports show caller activity like abandonment rate, time to answer, wait time, call duration, and more. And with a Vonage Integration Suite connection, you can sync this data into the native reporting dashboards of your company’s CRM and other business applications.
Automatic Call Distribution (ACD)
Get universal queuing and automate interaction handlings. A skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, customer profile, and contact center data. Automatically call back customers who don’t want to wait. Fully integrates with IVR.
Interactive Voice Response (IVR)
Manually switch to self-service when call volumes are high, no one is available, or the customer wants to self manage. Use IVR scheduling to automatically switch during weekends, holidays, and non-business hours. Full ACD integration allows any agent to step in at any time.
Reporting and Analytics
Access advanced analytics. Create recurring custom reports. Download call details as a CSV file. Make better business decisions with real-time metrics and historical data.
Schedule rules and recording parameters for your entire office, and even let employees decide when to record calls. Keep your recordings private in a password-protected archive
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