Updated: Jun 22, 2020
In this 9-part Blog post series, we'll cover how restaurants can not only survive but thrive in today’s changing environment where dine in is only one revenue stream, while take-out and delivery are becoming increasingly more important.
Unexpected events completely disrupt your business in several ways. Lowering your operating costs is one of the most important and quickest ways to increase cash flow and margins to extend your continuity until the disruption ends.
We have uncovered ways to help you that not only reduce your costs of doing business but also help prepare your business to be more adaptive and nimbler for future unanticipated events.
Here are a few of the key ways to lower your costs:
Reduce your Communications Costs:
With more inbound calls for take-out orders and online ordering, you need to adapt your business to leverage the latest technology.
Telephone, Internet, point of sale (POS), take-out and online ordering, limited seating reservations, and mobility solutions. With the right technology, the saving can be substantial; you could save as much as 30%-50%
Reduce and reallocate your restaurant staff
By taking the time to evaluate the strengths and weaknesses of your staff, you can determine who is best qualified to take on new roles and responsibilities as well as adapt your training program for new hires.
Increase employee productivity by dedicating Take-Out and On-line Ordering to fewer, well-trained staff
Expand staff responsibilities (i.e. staff can be available for delivery and when idle, follow-up with customers by sending out customer satisfaction surveys or posting to social media).
Eliminate or reduce Delivery and Online Ordering Costs
Why give your customer data to Doordash, Grubhub or Uber Eats? Does it really make business sense to pay 15% to 30% of the order to these deliver service companies, who are technically your competitors? Keep in mind, they own the customer data once you provide them with the address, so you are at risk of allowing them to market to your customers on behalf of other restaurants.
By using your own staff to deliver orders will increase the quality of food delivered and increase customer satisfaction and loyalty
Integrate your Driver’s smartphone into your restaurant cloud phone system so you can easily communicate and even conference them into a phone call with the customer.
At Simplify My Communications, we are Technology Advisors that have relationships with over 175 world-leading suppliers. We can guide you to the best suppliers that fit your requirements with ways to improve your Restaurant’s bottom line, increase customer loyalty and develop a nimbler and more adaptive restaurant that addresses the changing restaurant environment including unanticipated disruptions.
Request a quote or give us call at 713.910.1401 to speak with a Technology Advisor to explore available technology solutions that will improve your customer experience and enhance the way your restaurant communicates and manages your telecom expenses. For more information, click here to download our Guide for the Restaurant Industry today!